AMR Software

The software for the AMR complexes may run either under Windows or Linux operating system. The system components include the modules of self-diagnostics and problemsolving modules, which enable the automatic recording of information 24 hours a day. Client-server architecture ensures the instant access to information from around the world. User-friendly custom program interface provides an opportunity to work with the complex even without reading of the user instructions.

Main functions of the software

recording of voice information in real-time mode
automatic documenting of all obtained voice and service information (date, time of ringing signal arrival, conversation start, conversation duration, subscriber numbers, channels numbers etc.)
management of records database with an opportunity to search, sort and filter the records by different criteria (time of conversation start, recording duration, number of channel, telephone etc.)
the multilingual configurable user interface
the system of access right differentiation for the complex management
listening to any channel during recording
reproduction of the recorded information without interruption of the record mode
automatic deletion of the oldest records when filling the hard disk above the set limits
amplitude and frequency correction of a playback signal in the real-time mode
opportunity to record only in accordance with the previously prepared list of telephone numbers
determination of inbound and outbound telephone numbers (active and passive ANI)
detailed logging of system events and operator activities
automatic archiving of the recorded information on the external data media
graphic displaying of channel occupancy statistics
preparation, editing, and printing of reports
built-in audio and text editors
full-featured access to the complex resources through a computer network
opportunity for several users to simultaneously work with the complex via the network
as well as the possibility for one user to work with several systems