Prime-CRM

Prime-CRM image

The Prime-CRM system is designed to automate and standardize the relationship management with the clients from the first contact to the conclusion of the transaction. It provides the users with the convenient tool for automation of business processes, improvement of communication within the company, workflow automation as well as management of information about the clients and product range. This system may be used as the independent software solution or together with the AMR registration complexes.

Subsystems composition and design mission:

  • Companies: it includes the list of organizations with all necessary information
  • Contacts: the detailed information on contacts (people) represented by the independent company clients, as well as contacts relating to the organizations from Companies section
  • Transactions: storage and visualization of the detailed information about all company transactions (potential, perspective, current, completed etc), entered by the user
  • Products: base of products sold by the company. The information entered to this section is used when producing the specification in Deals section
  • Events: information about all the important events (activities performed by the user), which are connected with the deals and any other cooperation with the clients or company partners, are entered by the user to this section
  • Tasks: visualization of information entered by the user about the tasks, which are to be performed and relate to any cooperation with the potential or actual company clients
  • Calendar: this section presents the tasks, which are saved in the system in the convenient calendar form. If clicking the calendar cell with the definite task the automatic transition to the tab with the detailed task information is carried out
  • Audio recording: responsible for the integration to the audio data recorded by the AMR registration system; provides an opportunity to obtain the information about phone calls with reference to the definite client or organization for further possible listening and processing

System advantages:

  • Integration to the the AMR audio information registration systems
  • Client-server architecture
  • Use of Web technologies
  • Work with the standardized base of contacts (clients, counterparts) that is common for the company
  • Effective quality control of sales department performance at any moment of time, workers goals settingand registration of their fulfillment
  • Receiving of statistics for the analysis of workers operation efficiency
  • Registration and standardization of all the information about company transactions